PROJECT NAME
Electricity Company Performance Monitoring
CLIENT
EU / Electricity Regulatory Commission (ERC), Jordan
TITLE
Project Manager & Performance Monitoring Specialist
COUNTRIES
Jordan
DATES
2007
SECTOR
Electricity
PROJECT DESCRIPTION
The ERC was established based on the Council of Ministers decision issued on 15/1/2001 and according to Electricity Law no.64 for the year 2002 a council of commissioners was appointed on 15/10/2005. The principal objective of the ERC is to protect the rights of consumers and to resolve any complaints that may occur between the consumer and electricity companies.
Within the scope of this remit, one of the key responsibilities of the ERC is to ensure that electricity companies are providing a high quality and safe service to customers and, in this regard, a performance monitoring regime needs to be established and implemented.
SERVICES PROVIDED BY STRATEGY & ECONOMICS
S&E provided assistance to the Electricity Regulatory Commission (ERC) in designing and carrying out its technical and commercial performance monitoring (and associated enforcement and reporting) duties with respect to generation, transmission and distribution companies as well as offering necessary guidance and support to the licensees involved in the process.